Shipping/Returns
SHIPPING DISCLOSURE:
All orders are processed once orders are placed.
Weekend orders are processed automatically and shipped the next business day Unless the item is out of stock.
Back orders, production issues, and delays in transit do occur. If you would like to know a products exact availability please contact a sales representative
at sales@cppdiesel.com
All order cancellations are subject to a 20% cancellation fee.
Free Shipping Over $150 free shipping may ship UPS FedEx or USPS.
The free shipping excludes HI PR and AK and out of the country orders.
Free shipping only applies to items that are small package. Freight items are not covered under the free shipping.
Freight items include but not limited to
hoods, engines, cylinder heads, transmissions, fuel tanks, cranks, bumpers, transfer cases,
mounted wheels & tires or oversize dimensions.
Shipping options: at this time is ground only.
Please email sales@cppdiesel.com for expedited shipping inquires
STATE SALES TAX CHARGES
If you order a item and the item is not in stock at our facility, the item may ship from the manufacturer. This will require taxes to be charged if the manufacturer is located in the same state as the delivery address. This is the law! Please contact CPP to check availability before placing your order.
Hours are Monday through Thursday 9am till 5pm Est.
Closed for lunch 12-1
Friday 9am till noon
Questions please email:
Sales questions sales@cppdiesel.com
Tracking questions tracking@cppdiesel.com
Tech questions tech@cppdiesel.com
Accounting questions accounts@cppdiesel.com
Return Policy:
All returns must be authorized. Sending items back without authorization will be returned to sender COD. All order returns are subject to a 20% restock fee. The customer is responsible for return shipping. No shipping charge will be refunded to the customer. All returns must be requested within 30 calendar days from the delivery date. (Determined by Tracking info) No return will be accepted after 30 days.
Items that are NOT able to be cancelled
ALL Cummins, Stainless Diesel, D&J, Keating, Pusher, HSP, Fox Shocks, Crazy Carl, Joker Special order Bumpers, Fuel Tanks, CPP PPUMPS Transmissions, Transfer Case, Engines, Cylinder Heads, ALL Conversion parts, and Fuel Lines These items are built to order and require build time please email us for shipping dates.
Engine Rebuild kits are not able to be cancelled these kits will arrive in multiple boxes
Non-returnable
non-returnable items can only be sent in under manufacturer warranty.
• Electric items- items that has any wires or electronic component
• Special order- items that are built to your order for your vehicle.
• ALL gaskets including Rebuild kits
• ALL turbos
• Fuel Lines
• Transmissions, Transfer Cases, Engines, Cylinder Heads
• Any fuel pumps CP3, PPUMPS etc..
• ALL Conversion parts
• Bumpers, Fuel Tanks
• ALL Cummins, Stainless Diesel, D&J, Keating, Pusher, HSP, Fox Shocks, Crazy Carl, Joker
MUST FOLLOW:
To start a Return, you must email CPP a picture of the item includes a slip of paper with the date that you are making the requesting along with your order number to sales@cppdiesel.com. In the subject line should read Return/insert your order number. Also include in the body of email the reason for return.
An RMA (Return Merchandise Authorization) number is required and will be released once the return is approved. The RMA number must be written on the outside of the package and returned to address given by CPP.
Do not write on the items box. Returns must be packaged securely.
Packages, received without a Return Authorization Number written clearly on the outer carton will be refused and the package will be returned to sender COD.
Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, stickers, etc. Upon receipt, all returns will be inspected, and at our discretion, credit may be refused. A restocking fee of 20% will be assessed on all returns. We do waive the restock fee if you leave as a in-credit. Original shipping charges will not be refunded. Customer is responsible for shipping costs incurred to return product.